commonly asked questions

Product Information

Q: Do you restock items that are sold out?

A: We create in small batches. Sign up to receive alerts for shop updates!

Q: Are your products hand-made or mass produced?

A: All of our items are handmade in New Jersey by founder, Rachel.

Q: Do you offer customization or personalization options?

A: We love hearing your ideas! Shoot us an email. If we can make it happen - we will!

Ordering & Payment

Q: What payment methods do you accept?

A: All major credit cards, PayPal, Afterpay.

Q: Can I cancel or change my order?

A: Order fulfillment begins immediately after orders are placed. Orders cannot be changed or canceled.

Shipping & Delivery

Q: How long does shipping take?

A: Orders are shipped within 1-2 business days of orders being placed. Shipping times will vary between 1-4 business days.

Q: What if my order arrives damaged or defective?

A: Please email hello@ivymaneshop.com

Additional Services

Q: Do you offer wholesale or bulk ordering options?

A: Yes! For bulk orders, please email hello@ivymaneshop.com

Wholesale orders can be placed here

Q: Can I sign up for product notifications and shop updates?

A: Yes! Sign up to receive notifications here and follow us on instagram!