FAQ's
commonly asked questions
Product Information
Q: Do you restock items that are sold out?
A: We create in small batches. Sign up to receive alerts for shop updates!
Q: Are your products hand-made or mass produced?
A: All of our items are handmade in New Jersey by founder, Rachel.
Q: Do you offer customization or personalization options?
A: We love hearing your ideas! Shoot us an email. If we can make it happen - we will!
Ordering & Payment
Q: What payment methods do you accept?
A: All major credit cards, PayPal, Afterpay.
Q: Can I cancel or change my order?
A: Order fulfillment begins immediately after orders are placed. Orders cannot be changed or canceled.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are shipped within 1-2 business days of orders being placed. Shipping times will vary between 1-4 business days.
Q: What if my order arrives damaged or defective?
A: Please email hello@ivymaneshop.com
Additional Services
Q: Do you offer wholesale or bulk ordering options?
A: Yes! For bulk orders, please email hello@ivymaneshop.com
Wholesale orders can be placed here
Q: Can I sign up for product notifications and shop updates?
A: Yes! Sign up to receive notifications here and follow us on instagram!